Q: What are the basic settings for Dial-up connection?
A: Generally, the following settings
can be used to set any system up for Internet access with your account
at CyberZone, Inc.:
System IP: Assigned Automatically
Primary DNS: Assigned Automatically
Secondary DNS: Assigned Automatically
SMTP Mail Server: mail.cybrzn.com
POP3 Mail Server: mail.cybrzn.com
Q: Why does it take me 3 or more times to Connect
to CyberZone?
A: The one thing we find the most frequently are
modems that have been hit by lightning, which would cause
very low speeds of 24000 bps or lower. The second case is if the
modem is simply getting older and losing the get up and go it used
to have.
Replacing the modem with a hardware based modem is usually the best
recommendation we can give. At other times, switching numbers helps
other users out quite a bit. You can call our offices to
ask if there is a second number available you may try. Restarting
the computer also helps quite a bit.
Q: Why is it, that once I can get connected, that
it automatically disconnects me right away?
A: This could be one of two reasons. 1) Your settings
in Outlook Express are set to "Hang up After Sending and
Receiving".
2) Your setting in Internet Explorer is set to "Disconnect if
idle for XX minutes". Here is how to resolve these
issues:
1:
Internet Explorer Setting
Open up Internet Explorer
Click on "Tools" at the top
Click on "Internet Options"
Click on "Connection" tab
Click on "Settings" button on the
left hand side
Click on the "Advanced" button towards
the bottom of the box that appears
Uncheck "Disconnect if idle for XX minutes" and
click "OK".
If you have Windows XP, ALSO perform the following
step:
This time click on the "Properties" button
(instead of the "Advanced" button)
Click on the "Options" tab
Where it says "Idle time before hanging up:" select "Never" from
the drop-down box.
Click "OK"
Click "OK"
Click "OK"
2: Outlook Express
Setting
Click on "Tools" at the
top
Click on "Options"
Click on the "Connections" tab
Uncheck "Hang
up After Sending and Receiving"
Click "Apply"
Click "OK"
Q: Why, once I get connected to CyberZone, can
I not display Web pages or get my Email?
A: Windows XP comes with
a Firewall feature that, unless configured properly, will prevent
you
from receiving information and/or getting that information out. You
need to disable this feature. If you use Windows 98 or 98
SE,
shutting down your system to give it a refresh considerably helps.
Here is how to solve these issues:
1: Resolving by Shutting down the Computer
Click on Start
Choose "Restart"
Let the computer shut down, then
restart the process and try and connect
2: Make sure the settings of NetBEUI and IPX/SPX compatible
are not checked.
If you are Using Windows XP follow these steps:
Click on the "Start" button
Click on the "Control Panel"
Click on "Network and Internet
Connections"
Click on "Network Connections"
Right click on your CyberZone connection
Click on "Properties"
Make sure you don't have "Use
dialing rules" check marked - if it is, uncheck it.
Make sure the number you are using
does not have a '1' or a '715' in front
of that number. Regardless of whether or not it IS a local call
for you,
the telephone company cannot tell the difference and will charge
you long distance.
Click on the "Networking"
tab
Make sure that "TCP/IP"
is checked
Make sure that "QOS Packet
Scheduler" is checked
Make sure that "Client for
Microsoft Network" is checked
Click on the "Advanced"
tab
Look under the "Internet Connection
Firewall" section and make sure that "Protect my computer
and network by limiting or preventing access to this computer from
the
internet" is not checked. If it is, uncheck this.
For Windows 98, 98 SE or 2000 and ME users:
Double click on "My Computer"
Double click on either "Dial
Up Networking" or "Control Panel"
In Control Panel you can Double
click on "Dial up Networking" from here
In the Dial Up Networking Properties,
right click on your CyberZone Connection
Click on "Properties"
Make sure the number in there
does not have the area code in front of it, "Use
Area Code in Dialing Rules" checked, or a '1' in
front of your local number you are using to dial up with
Click on the "Server Types"
or "Server" tab
Make sure that TCP/IP is the only
one that is checked towards the bottom, under the section labeled
"Allowed network protocols". If NET/BUIE or IPX/SPX are checked,
be sure to uncheck them
Make sure that "Enable Software
Compression" is also checked
Q: Why does it tell me “No Dial Tone”?
A:This usually occurs when your
modem cannot detect a dial tone and has many reasons for happening.
Remember, your modem is just another phone that is made small
enough to fit inside your computer. Reasons why this might happen
include not having a phone cord running from the phone jack to the
back of your computer, or lightning may have hit the telephone lines
and sent a surge right into your
modem.
Lightning will 'fry' the modem
very quickly. Also, you might not have the phone cord plugged into
the
correct jack
in the back of your computer. There are two jacks. One of them
has a picture of a phone next to it and the other has curved lines
next to
it, often labeled 'line'.
Make sure that your phone cord is not in the one that indicates
a phone - it has to be in the one labeled 'line'. Sometimes,
simply shutting down the computer will resolve this problem and other
times
the above
statements
will
hold
true. If the problem isn't resolved by shutting down, you can
try uninstalling the modem and reinstalling it. You may have
to buy
yourself a new modem. We recommend a good hardware based modem as most
software based modems do not work as well.
